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For service enquiries -


Email:  customerservice@burningorchid.com 

Phone: +65 85037201 ( Whatsapp only)

Hours: 10:00am – 5:00pm Monday to Friday (GMT+8)


Please include your online order number (where applicable) and contact details to assist us in handling your query appropriately.


Our customer service team endeavours to respond to your queries as quickly as possible. In busy periods, however, please allow up to 48 hours for us to return your query.You may also be able to find the answer to your question under our customer care section if it is related to Shipping and Delivery or Return & Exchange.  

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