Shipping & Delivery
What are the shipping options available locally & Internationally ?
All Local Delivery parcels will be delivered Via Ninjavan within (3-7 Business Days).
All international orders would be shipped via DHL Express (7-14 Business days).
Singapore - Free Delivery
International - Standard International Shipping rates applicable (calculated at the checkout page).
All online orders are processed and shipped within 2-3 working days upon order confirmation. Delivery of parcels is carried out between Monday to Friday during working hours, excluding weekends and local public holidays.
Standard Delivery Times ( 3 -7 Business Days within Singapore )
International ( 7-14 Business Days )
Currently due to Covid-19 restrictions, in most parts of the world there are delays for international deliveries. Please check if your local town or city is not affected by any restrictions before placing an order to avoid delays and disappointments.
Burning Orchid Story will not be responsible for any additional time incurred if your shipment is held by your local customs for any reason. Applicable only for international orders.
Taxes & Duties
Please note that you may also be required by your country of residence to pay customs, import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
How can I track my parcel?
Once your order is shipped, the tracking link and number will be sent to your registered email address with us. You may use the tracking link or number to track the delivery status of your parcel on our respective delivery partner's website.
Is there a same day delivery option for Singapore ?
We are sorry we don’t have this option currently.
How do I change my delivery information?
Once your order is made, we are not able to make any changes to the address unless there is an error in the address.